Trade with Integrity, Prosper with Blessing
We strictly follow the following business rule inside our company & with customers
Our Customers’ Data and Product Secrecy is our top priority
This policy violation has zero tolerance. Customers data, and products detailes are never shared on social media, and any other party with the prior permission of the customer.
Core Principle: Truthfulness
Product Representation: We pledge absolute honesty in all marketing materials. We will not use deceptive photography or exaggerated claims to sell products.
Disclosure of Defects: If a product has a flaw, it must be clearly communicated to the buyer before the transaction is finalized. We believe that hiding a defect erases the Barakah (blessing) of the profit.
Commitment to Trust
Ukleid International treats every order as a sacred trust.
Fulfillment: We are committed to delivering exactly what was promised, within the agreed timeframe.
Data Privacy: Customer information and trade secrets of partners are handled as an Amanah and will never be exploited for secondary gain.
Fair Pricing & Market Justice
Transparent Pricing: Our pricing reflects the true value of the goods. We strictly prohibit “price gouging” or taking advantage of a customer’s lack of market knowledge.
Mutual Benefit: We seek a “win-win” outcome where the buyer receives value and the seller receives a fair, sustainable profit
Kindness & Leniency
Customer Relations: We prioritize patience and politeness in all communications, especially during disputes or complaints.
Return Policy: We shall be easy-going regarding returns (Iqala). If a customer genuinely regrets a purchase, we will facilitate the return to maintain goodwill, as encouraged by the Sunnah.
Ethical Labor & Payments
Timely Wages: Ukleid International ensures that all employees and contractors are paid promptly and fairly.
Dignity of Work: We treat every team member with respect, ensuring their workload is manageable and their environment is safe.
Social Responsibility & Charity
Giving Back: A dedicated percentage of Ukleid International’s monthly profits will be channeled toward community welfare and helping the less fortunate.
Lawful Trade: We will never deal in products or services that are harmful to society or prohibited (Haram).
Internal Code of Conduct
The Ukleid Apparel MFG Team Guidelines: To maintain the Barakah (blessing) in our work, every member of the Ukleid International team must adhere to these five pillars of conduct:
Honesty in Communication:
Never mislead a client to close a sale. If a delivery is delayed or a product has a limitation, inform the client immediately.
Excellence (Ihsan)
Whatever task you do—whether it is packing a box, writing code, or answering a query—do it with the highest level of proficiency. Nature loves when one of you does a job, they do it perfectly.
Promptness
We honor our debts and our deadlines. Pay suppliers on time and deliver to customers as promised. We believe delivering below than committed product is a deadly sin.
Respect for All
Treat every colleague, courier, and client with the dignity they deserve, regardless of their position or background.
Conflict Resolution:
Resolve disputes with kindness. Do not let an argument escalate; seek a middle ground that preserves the relationship.
Transparency
Transparency is one of our company success-foundation. We keep our customers updated before starting their project and during the production of their product with videos and pictures
If you see any policy violation, contact urgently on these contact detail.
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